Shipping Returns


  • ​Order Processing Time:

    Currently we are taking 1- 3 days to process and ship all orders.

  • Domestic Shipping:

    All items are shipped via Royal Mail service, this typically takes 3 business days to arrive. We do also offer free shipping on orders over £60. 

  • International Shipping:

    The recipient may have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel outside of the UK.

  • My Package is Lost or Stolen:

    Unfortunately, SUZANNA K is not responsible for stolen or lost packages. If you believe your package is lost or stolen, please contact us as soon as possible with your order number (please be prepared to provide an alternative and secure address if additional orders are made).

  • My Package is Damaged:

    Unfortunately, SUZANNA K is not responsible for any packages damaged in transit. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to

Return & Exchange Policy

If you are not satisfied with your purchase, you can request a return or exchange within 14 days of the receipt if the product is in the original condition and packaging.

The product must be returned to us and you are responsible for the shipping and additional postage charges.

Please email us via the contact page in advance of your intention to return or exchange a product, so that we can assist you with a smooth transaction.



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